Outside or 3rd Party collection agencies are 20% to 50% more effective than in-house collectors at collecting aged accounts (1 to 8 years old).
It has been a well know fact that 3rd party collection agencies came about as a necessity many years ago as a result of business owners reaching a roadblock with their non paying customers.
How many times can a business ask a person to pay via telephone, letters and various other methods before they give up trying to collect the debt or the person deci...
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I have been in the collections industry for 20+ years since 1989.
My first job was with a very large collection agency called Debt Collectors Incorporated aka DCI which was the prototype for the modern collection agency.
I have worked in all facets of the collections industry from Training Collectors, Policy Development, IT Infrastructure, Management, Ownership, and Telecommuting Technologies Beta testing.
My greatest areas of expertise are in medical, commercial and retail collections as well as debt buying.
I am happily married and have 4 kids with my wife Roberta Hyter and we live in Houston, Texas.
Current projects that I am working on besides building my medical clientele base is a medical service industry collections manual and a collections industry self help/success book entitled " The Quintessential Collector" due out on Amazon.com in mid 2012.
I regulalry travel around the country speaking at various industry conventions & collection agencies relaying to both business owners and collectors about various ways they can improve our industry and themselves.
I abhor the mistreatment of people who owe money and I know "that there but by the grace of God go I" debt can happen to anyone.
I believe if you can show a person that you sincerely want to help them resolve their debt then they will be much more motivated to try and get the bill resolved.
Not everyone in the collections industry sees things my way but all collection agencies are concerned about excessive complaints and frivilous law suits and most of these can be avoided with a little TLC.
